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Support
Need help? We're always here. Contact us via the form below or directly.
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Frequently asked questions
Frequently asked questions about our platforms, our support is always here to help you.
What do I do if I have forgotten my password?
Go to the login page and click “Forgot password?”. There you enter your username and email address. Instructions for resetting your password are then sent to your email. It works the same way whichever of our platforms you use.
Is there training or an introduction for new users?
Yes, all our platforms have an Academy. You will find it on the start page when you have logged in to the platform. In our Academy you will find, among other things, our Get started sections, which help you get started in a simple and effective way. You can also book a training session with us. The easiest way is to email support@entergate.se.
When is support open?
Our support is open on weekdays (except public holidays) 08.00–16.30.
We close for lunch 12.00–12.30.
How do I log in?
You'll find direct links to our platforms in the menu here on the website.
How do I get access to an account in your platform?
If your organisation has a licence in any of our platforms, user accounts are usually managed internally via your organisation. Call or chat with our support and we can guide you further if needed.
Contact us
We offer free support by phone, chat and email. No bots, of course.
Weekdays except public holidays, 08.00–16.30.
You will find our live chat when you log in to our platforms.