Understand your customers: Which feedback metrics are most important to your business?
Customer survey
Tailored customer surveys provide in-depth insights into customer thoughts and expectations. Collect feedback from customers about products, services, or the overall customer experience
Choose from our ready-made survey templates and measure different feedback metrics
Measure customer loyalty with NPS
Measure engagement and loyalty with Net Promoter Score. Use NPS to convert passive customers into active advocates and thereby increase your customer loyalty.
How do you want to reach your target group?
Two-way SMS
Embed
QR
Popup
Link
Social media
Pulse measurement
Newsletter
Automate & Integrate
API integrations automate flows
Automatic SMS and email after an interaction
Customer service feedback
Trigger after call
Improve your customer support through targeted customer service surveys that measure how well your team handles customer issues.
Pulse measurements
Automate mailings
Automate stylish email mailings, choose when the mailing should take place over time.
Website survey
Turn visitor feedback into action through website surveys that give you a clear picture of how user-friendly and effective your website is.
Real-time customer feedback with dashboard
Optimize customer insights with esMaker’s dashboard that aggregates critical feedback data from multiple sources. From NPS to NKI, our dashboard makes it easy to visualize and analyze customer satisfaction, engagement, and loyalty in real time. Take control of your customer experience by quickly identifying trends, patterns, and areas for improvement
Measure over time
Automatic NPS value
Analyze free text such as comments and views with AI
Collect data from different surveys in one view
Analyze the result with AI
